Privacy Policy

Effective Date: September 2026

Kerala Spice Garden SA, trading as KSG Foods, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit ksgfoods.co.za, place an order or communicate with us.

1. Information We Collect

When you visit our website, place an order, create an account or contact us, we may collect personal information including:

Your name
Email address
Telephone number
Billing information
Order and transaction information
Order history and preferences
Communications you send to us

Payment information is processed securely by our payment service providers. KSG Foods does not intentionally store your full credit or debit card details.

Our website and service providers may also automatically collect certain technical information, such as your IP address, browser and device information, pages visited and referring website information.

2. How We Use Your Information

We may use your personal information to:

Process and manage your orders
Process payments through our payment service providers
Send order confirmations and collection information
Communicate with you about your order
Respond to enquiries and customer service requests
Maintain appropriate transaction and business records
Prevent fraud and improve website security
Improve our website, products and services
Send promotional communications where you have provided consent
Meet applicable legal, accounting and regulatory requirements

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).

3. Collection Orders

KSG Foods currently operates on a collection-only basis from Rivonia, Sandton.

The exact collection address may be provided to customers after an order has been confirmed.

If delivery services are introduced in the future, relevant customer information may be shared with a delivery or courier provider where necessary to fulfil an order.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate our online store and process your order, including:

Our e-commerce platform
Payment processing providers
Website and technology service providers
Professional advisers or authorities where required by law

We only share information that is reasonably necessary for these purposes.

5. Marketing Communications

Placing an order with KSG Foods does not automatically enrol you in marketing communications.

Where you have chosen to receive promotional emails, WhatsApp messages or other marketing communications from us, you may unsubscribe or request to stop receiving them at any time.

Transactional communications relating to an order, payment or collection are not considered marketing communications.

6. Cookies and Website Technology

Our website and service providers may use cookies and similar technologies to operate the website, maintain security, remember preferences, analyse website usage and improve the shopping experience.

You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of the website.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax and regulatory requirements.

9. Your Rights

Subject to applicable South African law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Opt out of marketing communications

Requests regarding your personal information can be submitted using the contact details provided on our website.

10. Third-Party Services

Our website may rely on third-party services for functions such as e-commerce, payment processing and website operation.

These service providers may process certain information according to their own privacy policies and applicable data-protection requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise any of your privacy rights, please contact us - [email protected]

Kerala Spice Garden SA (KSG Foods)
Johannesburg, South Africa